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The perennial challenge for learning and development professionals is bridging the divide between theory and reality - or, what is taught to employees versus their application of those learned skills to their jobs.
This is where learning reinforcement is key. Follow-up plays a pivotal role in driving learning applications, regardless of the industry or subject matter. Using reinforcement to propel new habits is science-backed; it is a framework grounded in principles of psychology and learning theory.
Here are seven reasons why training follow-up is essential for achieving behavioural change and superior outcomes in workplace productivity.
1. Consistency for Habit Formation
Follow-up and reinforcement help individuals establish consistent behaviours, transforming actions into habits. When an action is repeatedly reinforced, it becomes ingrained in one's routine, making it more likely to be sustained over time. Consistency is a central factor in achieving long-term, positive change.
2. Feedback and Evaluation
Regular follow-up allows for feedback and the evaluation of progress. It helps individuals and teams track their performance, identify areas for improvement and initiate adjustments. Without feedback, people may not be aware of their progress or what requires alterations to hit stated goals.
3. Adaptive Learning
Reinforcement provides opportunities for adaptive learning. People can learn from their experiences, receive guidance and support, and pivot then based on what is and is not working. This iterative learning process can bring about highly effective behavioural change.
4. Overcoming Resistance and Relapses
Behavioural change is often met with resistance or setbacks. Follow-up - particularly in the form of ongoing support and encouragement - helps individuals cope with resistance and relapses. This approach really shines when workers encounter application challenges in the weeks and months after training.
5. Creating a Supportive Environment
Regular follow-up fosters a supportive environment where individuals feel they are not alone in their efforts. This environment can include peer support, coaching or mentorship, all of which are critical for sustaining behavioural change.
6. Long-Term Sustainability
Sustainable change is a gradual process. Regular follow-up ensures that efforts to alter behaviours are not short-lived but continue over an extended period. This is especially powerful in preventing individuals from reverting to old habits when initial enthusiasm wanes.
7. Measurement and Goal Achievement
Follow-up enables the measurement of progress towards goal achievements. Consistent follow-up encourages individuals and teams to remain focused on their objectives and continue working towards achieving them. It also creates the opportunity to celebrate milestones and successes.
Learn More: 5 Tips to Increase Productivity in the Workplace
The Priority Management Reinforcement Protocol
Priority Management provides ongoing coaching to all clients after training. Our trainers check in with teams to assess how learned skills are being applied to workflows and offer assistance and assessment where necessary to ensure optimal results in the workplace.
We are so committed to providing follow-up as a means to drive positive behavioural change to improve workplace productivity that we offer the complete training module after the initial session at any point in time. Ultimately, we are laser-focused on one goal: to drive behavioural improvements in your team that can be measured, particularly in workplace productivity metrics.
To this end, we provide an Impact Report to all clients. This report is based on surveys taken by all participants three months after training. Participants indicate the amount of time saved on specific tasks, like responding to emails or delegating work. The Impact Report consolidates this information into a comprehensive breakdown of time-savings and enhanced workplace productivity. It also calculates the total time savings by your team, as well as your training return on investment.
Follow-up and Workplace Productivity Gains the Priority Management Way
Training follow-up and reinforcement are instrumental to fostering behavioural change and achieving superior workplace productivity. Priority Management goes above and beyond in
incorporating follow-up strategies into our workplace training programs modules. It is just one of the reasons that so many companies turn to us countless times to help them meet their training and workplace productivity goals.
We have been training teams around the world - from massive multinational conglomerates to small, family-run operations - for over forty years. Reach out to us today to find out about the Priority Management training and reinforcement difference.